Customer Service Representative
- Home
- Customer Service Representative
Job Description
Job Summary:
We are seeking a highly motivated and customer-oriented individual to join our team as a Customer Service Representative. In this role, you will be responsible for providing exceptional service to our customers, resolving inquiries, and ensuring customer satisfaction.
Responsibilities:
- Handle incoming customer inquiries via phone, email, and chat
- Provide accurate and timely information to customers regarding products, services, and policies
- Assist customers with placing orders, processing returns, and resolving any issues or concerns
- Upsell additional products or services to customers when appropriate
- Maintain customer records by updating account information and documenting interactions
- Perform data entry tasks accurately and efficiently
- Collaborate with other team members to ensure a seamless customer experience
- Follow company guidelines and protocols for handling customer interactions
Requirements:
- Excellent phone etiquette and communication skills
- Ability to effectively communicate in English (bilingual in Spanish is a plus)
- Strong problem-solving skills with the ability to analyze situations and provide appropriate solutions
- Previous customer service experience is preferred but not required
- Proficient in data entry and computer skills
- Ability to multitask and prioritize tasks in a fast-paced environment
- Strong attention to detail and accuracy
If you are a dedicated individual who enjoys helping others and has a passion for delivering exceptional customer service, we would love to hear from you. Apply today to join our dynamic team of Customer Service Representatives!
Benefits:
- Dental care
- Extended health care
- On-site parking
Schedule:
- Monday to Friday
Supplemental pay types:
- Overtime pay
Application question(s):
- Do you drive?
Experience:
- Customer service: 1 year (required)
Work Location:
- In person
- City: ON
- Work Experience: 1year
- Job Type: Full time
- Salary: $34,302.09-$57,114.25 per year