Bilingual Customer Service Representative

Job Description

We are seeking a highly motivated and customer-oriented Bilingual Customer Service Associate to join our team. As a Bilingual Customer Service Associate, you will be responsible for providing exceptional service to our diverse customer base.

Fluency in both English and Arabic is required for this position.

Responsibilities:

Answer incoming customer calls and provide assistance in a professional and friendly manner
Respond to customer inquiries and resolve any issues or concerns promptl
Provide product information and assist customers with making purchasing decisions
Process orders, returns, and exchanges accurately and efficiently
Perform data entry tasks to update customer information in the system
Collaborate with other team members to ensure customer satisfaction
Meet or exceed sales targets by upselling and cross-selling products

Requirements

Previous experience in customer service is preferred
Strong phone etiquette skills with the ability to handle various customer situations
Excellent communication skills in both English and Arabic, with the ability to effectively communicate complex information
Proficient in data entry and computer skills
Ability to analyze customer needs and provide appropriate solutions
Multilingual abilities are highly desired

If you are a self-motivated individual with a passion for delivering exceptional customer service, we would love to hear from you. Join our team today and be part of a dynamic company that values its employees.

Note: This job description is not intended to be all-inclusive. Employee may perform other related duties as negotiated to meet the ongoing needs of the organization.

Please submit your resume and cover letter for consideration. Only qualified candidates will be contacted.